Job Description

Customer Service Representative

Be the first smile they see. The voice they trust. The heart of our front desk.

At Grace Animal Hospital, we're more than just a veterinary clinicwe're a team that leads with compassion, connection, and care. We're looking for a full-time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

Why Join Grace Animal Hospital?

Because we careabout pets, their people, and the team members who make it all happen. As a full-service hospital, we offer everything from wellness care to surgery, urgent care, and fear free focused visits, with cutting-edge technology and a close-knit, supportive team.

We pride ourselves on delivering gold-standard care while making every client and patient feel seen, heard, and valued. If you thrive in a fast-paced environment where every day makes a difference, we might be the perfect match.

What You'll Do

• Greet clients with warmth and professionalism, in person and on the phone
• Schedule appointments and help manage the daily workflow
• Answer questions and provide clear, compassionate client education
• Maintain accurate records and update patient files
• Support the veterinary team with communication and coordination
• Process payments and check clients in and out
• Help ensure a calm, organized, and welcoming lobby experience

What We're Looking For

• A people person who loves creating great experiences from the first phone call to the final tail wag
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly
• A master multitasker who stays cool and kind even during the busiest times
• Tech-savvy and confident navigating digital systems and patient charts
• Calm, clear, and compassionate, especially when pet parents are stressed
• Eager to grow your skills in a hospital that values professional development and team culture

Schedule

• Full-time
• 8-10-hour shifts
• Rotating weekends
• No holidays

What's in it for you?

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match.

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

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